General Information
Interesting facts about cancellation fees, child reduction, cancellation, travel cancellation, etc.
Cancellation policy 2022
For this year, we have adjusted our cancellation conditions due to the current situation and the measures taken.
Our cancellation policy:
* free cancellation up to 14 days before arrival
* 30% cancellation 13-7 days before arrival
* 70% cancellation from 6 days before arrival
* 90% cancellation in case of no-show
Should unrestricted travel be possible again due to the lifting of the measure, our usual cancellation conditions according to the Austrian hotel regulations apply again.
On request, we will be happy to refund your deposit or convert it into a voucher. We offer you the conclusion of a cost-effective travel cancellation insurance incl. Special coverage for Covid 19!
- Prices: All prices are in EURO and per person per day incl. the Roman sedigestipension and free entrance to the wellness area.
- Local tax: Legally required local tax of € 1.30 per person per day will be charged extra (children up to the 15th birthday do not pay local tax)
- Discounts for children: with two full paying persons in the room. 0-2 years 100, 3-8 years 70, 9-14 years 50, from 15 years 30.
- Green fee discount: 33% discount on the daily greeen fee on the gc Radstadt square, 20% on the neighbouring places of the region
- Free use of Putting Green
- Free ski bus on your doorstep
- General information about your booking: All rooms with cable and Sky TV, free Wi-Fi internet access, direct dial telephone, radio, safe and hairdryer. Bathrobe is ready for the duration of your stay.
- All rooms are non-smoking.
- Credit cards: EURO, VISA, DINERS and MAESTRO
- In case of early departure or in case of cancellation, the provisions of the Austrian Hotel Regulations are agreed (ÖHVB).
- Travel cancellation insurance: We recommend taking out travel cancellation insurance. All information about Hotelstorno PLUS can be found here (valid from 11 October 2021).
- Arrival and departure: Your room will be ready for occupancy from 3 p.m. on the day of arrival. On the day of departure, we kindly ask you to release the room by 11 a.m.
- Dogs in the hotel: Cost contribution EURO 18,- per dog per day (without food). We kindly ask for your understanding that the four-legged friend may not be taken to the dining rooms and lounges.
